Title:  Service Desk Senior Analyst

Tenaris is the leading global manufacturer and supplier of tubular products and services used in the drilling, completion, and production of oil and gas. We also provide products and services used in process plant, power plants, and specialized industrial automotive applications.

At Tenaris, you will join a global network of professionals working together toward a common goal: shape the future of energy through advanced tubular products and services.

We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. If you want to become part of a diverse team that values results, well-beings, analytical approach to problem solving and teamwork, Tenaris is the place for you.

We are currently looking for:

IT Service Desk Senior Analyst

Requirements:

• Bachelor’s degree in IT or related studies.
• At least 3 years’ experience as Service desk or IT Helpdesk.
• Good English skill is mandatory both verbal and written.
• Excellent problem-solving and analytical skills.
• Comprehensive knowledge of computer systems and experience troubleshooting hardware and software.
• Familiar and able to operate with Microsoft product such as Microsoft System Center Configuration Manager (SCCM), MS Windows 10 or higher, Windows server, Active directory, Mobile enrollment with MS Intune, Office 365, MS Teams, Sharepoint, OneDrive, BitLocker, and multifactor authentication (MFA).
• Familiar with networking and security such Cisco product, Firewall, VPN client and Anti-Virus.
• Familiar and able to operate Industrial mobile, Smartphone under OS Android, or iOS.
• Familiar and able to operate IT Ticketing system to record all the request, incident, and Inventory (IMAC).
• The ability to break down technological processes and deliver clear, step-by-step instructions.
• Self-motivated, proactive working attitude, good communication skills and commitment to providing exceptional customer service.
• Patient, friendly demeanor with a great aptitude for listening.

Main Responsibilities:

• Assists and provides user support and solves hardware, software, technology and application incidents, carrying out tasks such as password reset, remote desktop installations and license updates. Generates trouble tickets and ensures user satisfaction.
• Collaborates on physical assets carrying the appropriate inventory record for requested pieces of equipment and machines.
• Assists optimizing operation and user assistance proposing improvements in the operation process. Collaborates on identifying IT improvements and requests their development, participating in solving the issues.
• Carries out the necessary activities to provide immediate incident solutions by providing quick and effective assistance with information technology systems, listen attentively to customers’ questions and concerns and offer optimal solutions and prioritize customer satisfaction in all communications.
• Suggests improvements to the Incident Management Process and ensures incidents to be closed, complying with procedures and practices and minimizing the impact of the incident on Service levels.
• Able to work with individual and Team to escalating the support to desktop, network, and other team to provide customers with superior service.

Work Location:

This position will be placed in Cilegon – Banten, Indonesia