Title:  IT Applications Senior Analyst

IT  Applications Senior Analyst

LOCATION: Veracruz

HR CONTACT: Tania Salomón

Specialization / Degree: Computer System Engineering Degree or Information Technology Degree.

Experience: 

• Minimum of 2 years in a similar support or technical role, ideally within an industrial or manufacturing environment.
• Customer service experience.
• Basic programming (PL/SQL, Oracle SQL or similar).
• Basic knowledge of system architecture or industrial applications is a plus.

Level of English: Advanced

Skills and other specialization:

• Customer-focused mindset.
• Strong analytical and problem-solving skills.
• Excellent communication skills (verbal and written).
• Proactive and able to work independently.
• Basic programming skills.
• PL SQL (Basic).
• Experience in Oracle Developer.
• Microsoft office Excel, Word, Power Point & Visio.

Purpose of the position:

To provide functional and technical support for the industrial system, ensuring the continuity of operations across production processes. This role requires basic-level programming skills (PL/SQL or similar) to complete data analysis, strong analytical thinking, and excellent communication to diagnose, resolve, or escalate incidents effectively. The ideal candidate is proactive, self-driven, and committed to delivering high-quality service to end users.

Main responsibilities:

• Provide first and second-level support for incidents and service requests related to the industrial system.
• Query and update databases using Oracle SQL, PL/SQL, as part of troubleshooting and issue resolution.
• Analyze root causes of system issues and collaborate with functional or technical teams to implement solutions.
• Maintain clear documentation of all support cases, including resolution steps (Knowledge base) and root cause / status tracking (tickets).
• Escalate unresolved or critical issues according to internal procedures.
• Assist end users with empathy and professionalism, ensuring business continuity and minimizing downtime.
• Identify and propose improvements to system support processes or functionalities.
• Executes all the activities related to any change that may affect the applications under his/her responsibility
• Ensures full compliance with IT Tenaris Methodology.
• Complies with Tenaris policies, procedures, and management standards, and ensures adherence with all laws and regulations that apply to the area of responsibility. 
• Protects from damage, theft or misuse the facilities, equipment and other physical resources assigned to his/her area

If you are interested in this position and your experience and knowledge match our requirements, please apply, or contact your local HR representative for more information.

Thank you for your interest.

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