Title:  Customer Assistance Manager

Customer Assistant Manager

Location: Zalau, Romania

Department: Quality - Customer Assistance

Purpose: Supports technical customer assistance activities. 

Responsibilities:

• Acts as technical contact point between Customer/Customer representatives and internal areas, during the order processing, by: 
• Participating in pre-production meetings, ensuring customer requirements are considered and intervention points agreed/defined; 
• Reviewing applicable documents - (Quality Control plans, Inspection and tests plans, customer specifications, etc.); 
• Day-to-day follow up of order progress and eventual problems arise. 
• Follows-up quality events arise during the order processing. 
• Participates in the internal investigation of customer dissatisfaction events 
• Collects and compiles information for Data Books issuing. 

Your profile:

• Degreed in: Mechanical Engineering / Metallurgy or other related technical fields.

• Language: English - Advanced
• Specific knowledge: Excel, Outlook, SAP

• dynamic with high level of initiative and autonomy

• curious, fast learner and team player

• accuracy through tasks and multitasking

• great communication and interpersonal skills

What we offer:

• Competitive Salary
• Performance Bonus
• Medical Benefits
• Flexible working environment
• 24 days annual leave